What categories of personal information will
Dial Direct Travel collect and hold?
When you browse this site, we do not collect personal information about you.
The only way we can collect any kind of personal information is if you give it
to us.
The nature of personal information we collect may include:
- Information we receive from you when you book travel either through
our Web site, over the telephone, in writing or in person.. This information
may include such details as your name, your address and your credit card
details;
- Information we receive from you on a volunteer basis if we conduct
a survey of your preferences, needs and interests;
- Information about your transactions with us, our affiliates, or third
parties such as air carriers or hotels.
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What does Dial Direct Travel
do with the information collected?
Dial Direct Travel may use the information provided by you for one or more of
the following purposes:
- to contact you about your holiday;
- to contact you with details of other products and services that are
offered by Dial Direct Travel , or that are available to
Dial Direct Travel customers from its selected trading partners;
- to respond to your inquiries about your travel and other services;
- to meet legal, security and regulatory requirements;
- to understand your needs and preferences and to offer products and
services to meet those needs.
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Will Dial Direct Travel ever disclose my information to its affiliates?
Dial Direct Travel and our affiliates may share with each other marketing lists
(lists of customers that meet certain general non-sensitive criteria). This
information may include your name, address, gender, preferred language of communication,
preferences, needs, interests and information about trips you have booked with
Dial Direct Travel and its affiliates in the past. The sharing of such information
is to assist our affiliates to offer products and services that are most likely
to be of interest to you.
Will Dial Direct Travel
ever disclose my information to third parties?
We disclose your information to third parties for the purpose of completing your
transaction with us, providing services to you and for the purposes of associated
administration and obtaining professional advice.
Third parties to whom we will disclose your information may include air carriers,
hotel operators, and other travel service providers whom we have retained to
provide services to you. We may also provide your information to a third party
credit card processing company that will use your information in settling your
account with your bank or card issuer.
Additionally, Dial Direct Travel may also send your information to its selected
trading partners and other third parties so that they may contact you to let
you know of both travel and non-travel-related products and services.
If you purchase a cancellation or travel insurance policy to cover any aspect
of a Dial Direct Travel' product, and you subsequently make a claim to the
insurer under that policy, Dial Direct Travel may provide information to the
insurer, if requested, with respect to cancellation charges applicable to the
particular product, or the date the trip was cancelled by you, or the date
any other relevant event giving rise to coverage under the policy occurred.
What other information is collected?
When you view our Web site by linking from another Web page we may store the
name of that Web page for purposes of internal administration. Also please
note that any contact with Dial Direct Travel, either online or by telephone,
may be recorded for training and monitoring purposes.
Where is my personal information stored?
All personal information is stored in secure databases at secure addresses to
prevent unauthorized access.
What is a 'cookie'?
Cookies are small files that are sent to your browser (for example Internet Explorer
or Netscape) and stored on your computer's hard disk. They only identify your
computer and not you personally.
How does Dial Direct Travel use cookies?
Cookies help speed up the booking process so that you do not need to re-type
the same information again and again. We use cookies to measure site usage
such as entry and exit points of visitors, how many people visit a certain
section or page and details of searches performed and related information.
If you are making a purchase we will also use cookies to keep track of
the transaction from one page to the next. If you choose to, we will store
your email address and password in the cookie, in a secure form, to allow
you to login automatically. Other than this, we do not store any other
information in the cookie, or use it for any other purpose.
What if I sign-up as a My Dial Direct Travel
member or subscribe to a newsletter?
When
you sign up as a My Dial Direct Travel member or newsletter subscriber, you will receive
occasional communication by email such as a Welcome message, Newsletter Subscribe
or Unsubscribe Confirmation, E-newsletters, Password Reminder if requested,
Trip Reminders, or a reminder if you account is inactive for a period of
time. These emails may contain your name, your user name, your password or
your travel itinerary if you booked through this Web site.
How will I know if my online booking is confirmed?
Each time you purchase travel through dialdirecttravel
.co.uk you will receive
confirmation of your travel itinerary by e-mail. In the event that your travel
plans are disrupted because of mechanical, weather, or carrier business conditions,
Dial Direct Travel may contact you to inform you of these disruptions and
help you make alternative arrangements.
Where are the credit/debit card numbers stored?
Your credit/debit card number is not stored on any file within the
Dial Direct Travel Web site and is only used to complete the transaction. The credit/debit
number is passed through to our credit/debit card company for validation
and debit via our booking system. Once you enter your credit/debit number
it is encrypted so that nobody else can read it, and is not printed out or
displayed on any other computer.
How will I know if you change this privacy policy?
Any changes to the Privacy Policy will be made to this page. Your continued
use of this site will constitute your agreement to the changed Terms and
Conditions of using this site.
What about the other Web sites you link to?
Dial Direct Travel, its employees, contractors, agents, and owners are not
responsible for the privacy policies or content of any Web site which it
may link to..
Consent
By disclosing your personal information to us using this Web site, over the
telephone, in writing or in person with a customer service representative
of Dial Direct Travel or one of our affiliates or through a travel agent,
you consent to the collection, storage and processing of your personal
information by Dial Direct Travel as stated in this Privacy Policy.
How can I access the personal information
Dial Direct Travel
has
about me?
We will establish and maintain a file of personal information
about each Dial Direct Travel customer. Your file will be kept by us and
will be accessible to you. Only Dial Direct Travel employees, agencies
and advisors who need access to your file in the course of their duties
and for the purposes identified will be given access to it.
You have the right to access your file and to request rectification of
any personal information in it that may be obsolete, incomplete or incorrect.
You can request the Customer Access to Personal Information Request Form
by writing to the Privacy Officer at our offices in Toronto.
We will take steps to validate the identity of the person making the request
to ensure we do not provide information to anyone not authorized to receive
it. We may use your personal information to do so. We may charge you a
reasonable administration fee for providing access to your file in accordance
with your request. Normally we will respond to your request within 30 days
of receiving it.
Contact Information
Privacy Officer
Dial Direct Travel
Handling of Complaints
Dial Direct Travel believes communication is beneficial to both our customers
and ourselves, whether it is to answer a question, solve a problem or share
a success story.
We welcome positive comments from customers, however it is equally important
for us to know when you have a problem so we can resolve it and retain your
confidence. At the same time, we use your feedback to continuously improve
the quality of the products and services we offer. There are a variety of ways
for you to provide positive feedback or express your concerns about your experiences
with Dial Direct Travel. We encourage customers to provide their feedback
online here. |